Expertise:

Information Technology

Solving technical problems for more than twenty years with Unix, SQL, software development, and common sense

Over six years as a key technical expert and troubleshooter for all company products while driving process improvement across the organization as we grew from a startup, through an IPO, to acquisition by Oracle

Over six years of experience with SQL relational database design, installation, and administration, primarily with MySQL, including understanding of ACID compliance, database normalization, and transactions

Over a decade of experience with software development across more than a dozen programming languages including Python, Perl, PHP, Java, Javascript, C, C++, various shell scripting languages, and others

More than eight years as a system and network administrator of GNU/Linux machines with additional experience with all versions of Microsoft Windows, Mac OS X including knowledge and experience with IBM PC-based hardware troubleshooting and repair

Extensive background with web server administration, primarily with Apache, from installation and configuration to administration and maintenance, including advanced configuration and module installation

Over a decade of taking ideas and computer parts and turning them into networked servers

Over eight years of customer focused web design including audio mastering, vector and raster image editing, desktop publishing, and multimedia development tools through extensive knowledge of HTML, XHTML, CSS, and development of cross-platform, standards compliant web pages

Education:

Bachelor of Arts: Integrative Studies, Virtual Realities Studies

from Warren Wilson College with a GPA of 3.68
Listed in Who's Who Among College Students

Naval Nuclear Power and Propulsion Plant Operation Schools

MIT designed course which trains and qualifies personnel to operate, repair, and understand the theory behind nuclear reactors used in naval submarines for propulsion

Additional certification as an Engineering Laboratory Technician for specialized training in water chemistry and radiological controls

Nuclear Machinist's Mate, Second Class, United States Navy

A recognized leader from basic training onward and marked as in the top 4% of peers

Experience:

Research Innovations, Inc. (2016Q4-Present)

Develop processes and tools to ensure scalable platform and personell operational growth from a technical perspective including supporting software developement, documentation, training, and general system knowledge and architecture as a Platform Operations Engineer under Chris Jones

Opower (2016Q2-2016Q4)

Act as the senior technical lead for a team of 12 to both drive issue resolution and technical growth; Plan and lead the integration of Operations Engineers with the Tier 3 Client Support team including developing, managing, and administering cross-training; Resolve all critical production issues for over 100 domestic and international clients across all products; develop, implement, test, and deploy corrective actions within hours, often without supervision, either personally or by assembling and managing ad-hoc cross-company teams; act as a subject matter expert across all products for the entire company, including consulting on new product architecture and identifying critical areas for improvement; develop cross-company process improvement tools and workflows; all as a Senior Client Support Engineer (Tier 3) under Gina Valo, Associate Director of Client Support

Opower (2015Q4-2016Q2)

Document standard operating procedures, assist teams with process invetory and organization, provide training on knowledge management topices and techniques, and develop software to automate knowledge management processes all as a Senior Technical Writer under Rebecca Sheridan, Associate Director of Knowledge Management

Opower (2015Q1-2015Q4)

Design a unified set of Service Level Agreements for all Opower products including requirements from both legal and multiple product teams, implement measurement and for them, and develop software to both report performance and investiage issues with them all as a Site Reliability Software Engineer under Shyam Prabhakar, Engineering Manager

Opower (2013-2015)

Resolve all critical production issues for over 75 domestic and international clients across all products; develop, implement, test, and deploy corrective actions within hours, often without supervision, either personally or by assembling and managing ad-hoc cross-company teams; develop, track, and implement preventative actions for these issues; act as a subject matter expert across all products for the entire company, including consulting on new product architecture and identifing critical areas for improvement; develop cross-company process improvement tools and workflows; develop, manage, and administer technical training for all new hires in Client Services and Operations after being recognized for excellence in training all as a Senior Client Support Engineer (Tier 3) under Suvro Khan, Associate Director of Client Support

Opower (2010-2013)

Directly manage client technical interactions; data transfer, quality control, and management; application implementation, integration, and configuration for delivery of home energy reports and online web service for utility company consumer energy usage involving SQL, Unix, and technical troubleshooting and planning for a Java based application using databases with millions of records all as a Senior Professional Services Engineer under Taj Chadha, Senior Director of Technical Services & SaaS Operations

Experience:

Knexus Research Corp. (2007-2010)

Providing process analysis, workflow management, and python web application development for administrative process and data management at the Naval Research Laboratory's Information Technology Division under Brian Cadwell, Associate Superintendant

United States Administration for Children and Families (2007)

Contracted through Encore Management Corporation to provide web consulting, design and python application development services for multiple projects in the Office of Administration under the Deputy Assistant Secretary for Administration, Curtis L. Coy

QPI, Inc. (2005-2006)

Chief Technology Officer responsible for all IT needs including system administration of internal network, third party hosted e-commerce sites, custom website development, and custom e-commerce solution and other software development

Additionally involved in various graphic design projects

United States Navy (2001-2004)

Enlisted Machinist's Mate 2nd Class qualified as an Engineering Laboratory Technician assigned to a nuclear submarine in Pearl Harbor, HI

ChoppedBlock Design (2000-2001)

One of two partners doing freelance web design and application development, as well as general Unix system administration

Great Smokies Diagnostic Laboratory (1998-2000)

System administrator, systems analyst, and web developer. Recognized with three others for the complete redesign of the company web site under Gregg Phillips, Gina Noto, and Royce Powell

Music Department, Warren Wilson College (1996-1997)

Implemented computerized MIDI recording, notation, and scoring system in addition to performing duties as Music Secretary, Choral Assistant, Music Librarian, and Choir Tour Coordination; under Dr. Steven Williams

Computer Science Department, Warren Wilson College (1993-1996)

Reorganized the Computing Services department into a three person management team due to workload increase. Solely responsible for the main campus computer lab under the new system

Managed crew of seven providing help desk services, hardware repair, software maintenance/installation, and system administration including student internet access servers for the entire campus

Performed duties as lab assistant, hardware technician, software technician, and campus wide data archive technician; all under Dr. Tom Eller

Et cetera:

Administrative nonprofit and community work

Head organizer and primary supporter of KarmaCon '99, a small role playing convention in Asheville, NC

Author and producer Super Science Battle eXtreme, an educational live-action adventure event held for 5th grade students of Kiser Elementary School in November of 2005

Hosted a production of PRAWN, a live-action adventure, held as a community outreach event for youth of Leitchfield, KY in summer of 2006

Artistic design

Five years experience in the theater from acting to stagecraft with several troupes including comedic and dramatic leading roles

Five years experience in graphic design including professional artwork for both web and print media

Five years experience in traditional and some modern dance including work as an instructor and public performance

Eight years experience composing and performing musical works for voice, piano, and electronic orchestration including tours of the east coast and a full original theatrical score